We're Here to Help

Support

Need help? You'll talk directly to the people who build the products—not a support ticket queue.

Contact Us

Email

support@piconeuron.com
Response time: 1–2 business days

Whether you have a question, need help with a product, or want to discuss a partnership—we'd love to hear from you.

General Questions

Product features, how things work, getting started

Technical Issues

Bugs, errors, or something not working right

Billing & Refunds

Clear, fair policies. No surprises.

Refund Policy

If you're not satisfied with a paid product, contact us within 14 days of purchase and we'll work with you to make it right—including a full refund if needed.

We believe in our products, but we also believe you shouldn't feel locked in.

Clear Pricing

Each product has its pricing clearly listed. No hidden fees, no surprise charges, no bait-and-switch tiers. What you see is what you pay.

About Beta Products

Some of our products may be in private or public beta. Here's what that means:

  • Limited availability: Beta access may be invite-only or capacity-limited.
  • Evolving features: Things may change based on feedback and testing.
  • Your feedback matters: Beta users help shape the final product.

We'll always be transparent about what stage a product is in.

Product-Specific Support

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Still Have Questions?

Don't hesitate to reach out. We're real people and we're happy to help.

Email Us